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In this interview from Smarsh EDGE 2026 in New York City, Arym Diamond, head of data and artificial intelligence go-to-market sales at AWS, joins Peter Sankauskas, portfolio chief technology officer at Caylent, and Goutam Nadella, chief strategy officer at Smarsh, to talk with theCUBE + NYSE Wired's Gemma Allen about how artificial intelligence is reshaping communications compliance and risk management in financial services. Nadella reflects on how customer anxiety around AI has shifted into excitement as the infrastructure matures, highlighting Smarsh's move from capturing simple prompts to governing agent-to-agent communications. Diamond discusses how financial institutions are using AWS's Bedrock to embed intelligence into every business process, from employee productivity to customer insights. Sankauskas explains why agentic workflows require a careful balance of context and authority, cautioning that too much autonomy produces unreliable output while too little stalls ROI. The conversation also explores Smarsh's newly launched Model Context Protocol integration, which extends governed communications intelligence to wherever agentic workflows happen while preserving security and traceability. Diamond credits Smarsh's evolution from a system of record to a system of engagement, pointing to the strategic collaboration with AWS and Caylent for embedding governance at the infrastructure layer before innovation happens at the application layer. Nadella underscores that regulations remain technology agnostic, meaning institutions stay accountable regardless of whether an agent or a human generates the communication. From balancing speed with responsibility to turning compliance into a strategic business function, the panel outlines how Smarsh, AWS and Caylent are helping financial institutions innovate without compromising trust. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Smarsh EDGE Partners on Responsible AI Adoption 03:58 - AI Prompts and Agentic Workflows in Finance 09:38 - Smarsh MCP and Governed Workflow Integration 13:05 - Agent Integrations and Foundational Data Governance 16:52 - Partner Collaboration Driven by Customer Value 19:00 - Smarsh Commits to Secure Business Outcomes #theCUBE #SmarshEdge #theCUBEresearch #AWS #Caylent #Smarsh #AI

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