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In this interview from Infor Velocity Week 2026, Mari Cross, executive vice president and chief customer officer at Infor, joins theCUBE's Alison Kosik and theCUBE Research's Christophe Bertrand to discuss how Infor is turning its agentic enterprise vision into measurable customer outcomes. Cross details the "optimize, adopt and innovate" framework her team uses to guide customers past go-live, arguing that standardizing core processes is what makes AI affordable and effective at scale. She explains how micro-vertical benchmarking lets customers see what "good" looks like against like-minded peers, and how that visibility accelerates adoption of functionality that ultimately feeds Infor's agentic use cases. The conversation also explores Infor Value+, a self-service evolution of the company's internal success tools that brings optimize, adopt and innovate into one customer-facing roadmap, with Cross previewing a future shift from recommendations to self-healing, autonomous action. She points to Team Air and Aston Martin as examples of customers starting their agentic journeys from different starting points, building value one use case at a time until agents begin working together. Cross also touches on how conversational interfaces are removing the complexity of legacy ERP systems, letting users simply describe outcomes rather than learn software. The biggest barrier she sees isn't technology but inertia — customers overwhelmed by choice and unsure where to begin. From benchmarking peer adoption to previewing self-healing systems, Cross frames the agentic enterprise not as a destination but as an operational rhythm every organization must start building today. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Ensuring Long-term Customer Success: Strategies and Challenges 02:47 - Strategic Optimization and Niche Benchmarking 05:23 - Empowering Innovation: Leveraging Self-Service and AI in the Cloud 08:36 - Innovative Journeys: From Mindset Shifts to Success Stories 10:41 - Insights and Innovations for the Future #theCUBE #InforVelocity #theCUBEresearch #Infor #AgenticEnterprise #CloudERP #CustomerSuccess

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