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51% of Web Traffic Is Now Agentic — Maximos Lih on AI & GTM | SalesPOP! Analytics Table

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AI leadership starts with one question, not a layoff math problem — Maximos Lih, founder and CEO of Emboldened LLC, explains how leaders win the agentic age. The former Google Ventures operating partner reveals why AI failure, not AI success, is where the real revenue hides. In this Expert Insight Interview, Maximos Lih shows sales and people leaders why most AI adoption fails: companies confuse "the language of procurement" with "the language of utilization." He breaks down the three leaders who struggle — the outsourcer, the delegator, and the anxious follower — and uses a "wagons vs. roots" framework to explain real transformation. The standout proof point: IKEA's "Billy" chatbot took over 47% of customer service calls within six months, but instead of laying off 8,500 agents, IKEA reskilled them into a remote interior design business worth $1.4 billion in year one — 3% of global revenue, projected to hit 10% by 2027. Maximos also shares the single diagnostic question every leader should ask: "What can you do now that was impossible six months ago?" Connect with Maximos Lih: https://www.linkedin.com/in/maximoslih/ ⏱️ Chapters: 0:00 – Introduction & guest welcome 0:52 – What drives results when new technology enters the market 2:58 – The three ways leaders get AI adoption wrong 5:23 – Wagons vs. roots: why procurement isn't utilization 7:55 – How IKEA turned a 53% AI failure rate into $1.4B 11:30 – Why AI makes the sales leader's job more complex 16:01 – What can you do now that was impossible six months ago? 19:13 – Final advice for leaders in the AI era https://salespop.net/ SalesPOP!: A modern digital magazine, aimed at empowering sales leaders, sales management, sales professionals, and entrepreneurs to achieve success. As a multi-media platform, we bring you live sales expert interviews with top professionals giving you pro tips on how to be more successful in sales. ---------- Thank you for watching this video – Please Share it. Leave your comments below…. ---------------- 🎯 Don't Forget to SUBSCRIBE to Our Channel! SalesPOP! https://www.youtube.com/c/salesPOP -------------------------------- Where to follow and find more Sales Pro advice: ➽ Sales Professional Interviews: https://salespop.net/media/sales-expert-insights-series/ ➽ SalesChats: https://salespop.net/media/saleschats/ ➽ Facebook: https://www.facebook.com/RealSalesPOP ➽ Twitter: https://twitter.com/realsalespop ➽ LinkedIn: https://www.linkedin.com/showcase/sales-pop/ #SalesPOP #Coevera #AILeadership #AgenticAI #GoToMarket #SalesLeadership #AIStrategy #FutureOfWork #ExecutiveCoaching #B2BSales #AIAdoption #Reskilling #SalesManagement #LeadershipDevelopment

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