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Explore Kuntal Vahalia, Freshworks & Dale Foster, Climb | Freshworks Refresh 2026 with 13,630 views, 136 likes, and 0 comments. Experience the impact of this video content that has captured audience attention.

In this interview from Freshworks Refresh 2026, Kuntal Vahalia, senior vice president of partner and alliances at Freshworks, joins Dale Foster, chief executive officer of Climb Global Solutions, to talk with theCUBE Research's Bob Laliberte about how a partner-led ecosystem strategy is driving AI-powered service transformation across mid-market enterprises. Vahalia, five weeks into the role, outlines what drew him to Freshworks: a clear mid-market focus spanning 90% of the world's businesses, a partner ecosystem built to win multiple ways and a scale trajectory he compares to his prior runs at Salesforce, MuleSoft and Anaplan. Foster describes how Climb distributes Freshworks across more than 6,000 resellers, MSPs and VARs throughout the US and Western Europe — achieving 40% year-over-year growth — and explains how Freshworks' broad portfolio enables a land-and-expand motion that lets partners solve an immediate problem and keep growing from there. The conversation also explores the headline announcements from Refresh 2026, including a unified platform delivering a single service layer across CX and ITSM, and a bring-your-own-AI-agents capability that allows customer-built agents to interoperate with Freshworks' own through MCP. Foster, who uses Freshworks internally at Climb, pushes back on fears of SaaS disruption, arguing that for complex, multi-domain deployments, pre-built AI-embedded platforms outpace anything custom-assembled from scratch. Vahalia frames partner enablement as the central currency of Freshworks' ecosystem strategy — hands-on training, e-learning and events designed to help partners drive adoption, renewals and successive use cases that keep the growth flywheel turning. He also maps out ambitious global expansion plans: deepening the Climb relationship domestically, building a stronger SI presence to guide enterprise journeys and broadening the ecosystem through cloud, data and ISV partnerships. From proving validated outcomes that earn the right to the second and third use case to unlocking untapped international markets, the discussion makes clear that Freshworks' partner-led story is still in its early innings. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Intro 00:07 - Welcome to Kuntal Vahalia's Freshworks Journey 02:56 - Title: Navigating Market Dynamics and Pioneering Innovations 05:24 - Leveraging AI and Partnerships for Market Transformation 08:32 - SaaS and AI Disruption Insights 10:38 - Global Strategy and Reflections #theCUBE #FreshworksRefresh #theCUBEresearch #Freshworks #Climb #AIAgents #ServiceTransformation

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