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Jordan & Scott break down the faulty CrowdStrike update that crashed an estimated 8.5 million Windows computers, disrupting airlines, hospitals, banks, and businesses around the world. We’re revisiting the Hacked back catalog twice a week. Like and subscribe to follow along. LINKS Submit a story to Hotline Hacked: https://hotlinehacked.com Instagram: https://instagram.com/hackedpodcast Merch: https://store.hackedpodcast.com Patreon: https://www.patreon.com/c/hackedpodcast Linktree: https://www.hackedpodcast.com DESCRIPTION Jordan Bloemen and Scott Francis Winder examine one of the largest global IT outages in recent history. The episode begins with the strange history of 33 Thomas Street, the windowless New York tower once known as the AT&T Long Lines Building. In 1991, a combination of technical problems and human error disabled the building’s telephone-switching equipment, dropping millions of calls and disrupting air traffic control systems connected to hundreds of airports. It is a striking example of a system becoming a single point of failure without most people realizing how much depends on it. That history leads into the CrowdStrike incident of July 19, 2024. CrowdStrike released a configuration update for its Falcon cybersecurity platform that triggered a logic error on affected Windows systems. Because Falcon operates with kernel-level access, the failure caused computers to crash into repeated blue screens instead of continuing to operate in an unsafe state. The incident was not a cyberattack, breach, or exploit. It was an accidental software failure that spread across roughly 8.5 million computers used by airlines, hospitals, schools, banks, and major businesses. Jordan speaks with John Hammond, a principal security researcher at Huntress, about how the outage developed and why recovery became such a difficult manual process. When computers cannot finish booting, administrators cannot simply send them another automated update. Technicians instead had to access affected machines individually, enter safe mode, remove the problematic CrowdStrike channel file, and sometimes locate BitLocker recovery keys before making any changes. For organizations managing thousands of endpoints, that meant an exhausting recovery effort performed one computer at a time. The conversation also explores why cybersecurity software needs such powerful access in the first place. Security tools must be able to detect malware operating deep inside a system, but kernel-level access also means a mistake can destabilize the entire operating system. Microsoft’s response raised new questions about whether security vendors should continue receiving that level of access and what happens when attackers retain capabilities that defensive tools no longer have. As organizations worked to restore their systems, scammers began exploiting the confusion. Fake support calls, phishing emails, newly registered domains, and malicious downloads appeared while companies searched for CrowdStrike fixes. Jordan and John discuss how major incidents create opportunities for criminals who impersonate trusted vendors and offer solutions that can make an already serious problem even worse. From a telephone tower taking down communications across the eastern United States to one faulty security update disrupting critical infrastructure around the world, the episode examines the hidden dependencies built into modern technology. The CrowdStrike outage was an accident, but it revealed how quickly one trusted system can become a global point of failure.

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