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You already know the conversation you need to have. You've known for weeks. And every time you get close to it, a voice starts up telling you you're too soft, or not the sort of person who can do this. After more than forty years in management and leadership, I can tell you that confidence is rarely what's actually missing. The skill is, because nobody ever taught it to you. Those two things feel identical from the inside, and they need completely different solutions. In this episode I walk through all seven steps of my COMPASS Conversation Model, what goes wrong at each stage, and exactly what to say to pull it back when it does. What you'll take away: 1. Why competence comes first and confidence follows, not the other way round 2. The full COMPASS Conversation Model, step by step 3. The two words that turn a fair observation into an argument 4. What to say when you've ambushed someone by accident 5. Why the same conversation lands well with one person and badly with the next 6. Two sentences to write down before your next difficult conversation Got a conversation coming up and you'd rather have a plan than a pep talk? The Workplace Conversation Kickstart is one session where we build your actual conversation, the opening lines, the awkward middle, and what you say if they push back. https://thepeoplementor.co.uk/the-workplace-conversation-kickstart/ My book, How to Make Difficult Conversations Easier in the Workplace, is on Amazon. More from The People Mentor: https://thepeoplementor.co.uk If this was useful, subscribe so you don't miss the next one. Chapters: 00:00 The conversation you've put off for weeks 01:47 Were you confident the first time? 03:18 The promotion that floored me. 04:50 The manager who never looked up 06:11 The COMPASS model: seven steps, and the order matters 07:57 Why always and never will lose you the argument 09:56 Say why it matters, without inflating it 12:20 Name the outcome, then book the review before they leave the room 14:02 Four people, four paces, same seven steps 15:35 Two sentences to write before you say anything 16:36 The thing I stayed quiet about for years 17:36 If you'd rather have a plan than a pep talk

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