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In this interview from Smarsh EDGE 2026, Goutam Nadella, chief strategy officer of Smarsh Inc., joins theCUBE's Gemma Allen to discuss how AI-powered communications intelligence is transforming compliance and risk management in financial services. Nadella explains how combining static CRM data with dynamic communications signals gives executives a fuller picture of client relationships. He details the technical challenge of capturing encrypted platforms like WhatsApp without disrupting the employee experience, and why governance must be foundational rather than bolted on after the fact. The conversation also explores Smarsh's partnerships with Anthropic and OpenAI, including its role as a launch partner for both companies' compliance APIs to capture prompts and trace AI-assisted outputs back to their source. Nadella unpacks the balance between opportunity and risk as employees adopt generative AI tools, and how Smarsh's Model Context Protocol integration lets customers build agents that interact with governed communications data wherever their workflows live. He touches on the growing convergence of compliance and cybersecurity, noting that CISOs are increasingly key stakeholders given the sensitivity of the data Smarsh handles. From WhatsApp supervision to AI-driven threat prevention, Nadella outlines how Smarsh is positioning communications intelligence as a foundational layer for enterprise risk management in the years ahead. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Smarsh's AI Strategy for Evolving Customer Needs 02:20 - Combining CRM Data With Communications Intelligence 06:27 - WhatsApp Compliance Without Sacrificing User Experience 09:33 - Governing AI Access to Communications Data 13:24 - Cybersecurity Convergence and AI Threat Prevention #theCUBE #SmarshEdge #theCUBEresearch #Smarsh #FinancialServices #AI #Compliance

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