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One Year as CEO With Bill Bowes, CEO of Smart Moving Analytics Table
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About One Year as CEO With Bill Bowes, CEO of Smart Moving
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What happens when the software thousands of moving companies rely on has to evolve just as fast as the businesses using it? Recorded live at the Moving Titan Retreat in Clearwater, Florida, Movified host Mark Hirschi and co-host Steven Reed sit down with Bill Bowles, CEO of SmartMoving, for an inside look at where moving technology is headed next. Nearly one year into the CEO role, Bill opens up about what he has learned leading one of the moving industry's most widely used software platforms ā from getting closer to customers and managing rapid growth to making difficult decisions around product development, pricing, infrastructure, and reliability. They get into the technology moving companies use every day, but also the parts most owners rarely see. Bill breaks down why SmartMoving continues investing heavily in engineering and customer support, what caused recent platform outages, what the company has done to strengthen its infrastructure, and why maintaining reliable software at scale is much more complicated than simply adding new features. The conversation also dives into AI. SmartMoving's TOB-E assistant is designed to help moving companies understand what is happening inside their operation, answer questions using live business data, identify issues, build reports, and increasingly help automate workflows. But the bigger conversation is not simply about adding more AI. It's about using technology to make running a moving company easier. Mark, Steven, and Bill also discuss: How movers can get more value from the technology they already pay for. Why many companies only use a fraction of the tools available inside their CRM. SmartMoving's expansion into commercial moving and commercial warehousing. The challenge of building technology that works for both residential and commercial operators. Payments and SmartMoving's continued integration with Remedy Payments. E-check and new protections designed to reduce the risk of returned payments. Integrations with tools moving companies already use. The balance between adding new technology and keeping software affordable. And what Bill wants SmartMoving to become over the next several years. Bill also shares the biggest personal lesson from his first year as CEO: being responsible for the customer experience feels very different when every problem ultimately lands on your desk. For moving company owners, this episode provides a rare look behind the curtain at how the technology supporting their businesses is actually being built ā and where it may be heading next. šļø Movified Wednesdays Hosted by Mark Hirschi Co-hosted by Steven Reed Guest: Bill Bowles CEO, SmartMoving Recorded live at the Moving Titan Retreat Clearwater, Florida Subscribe for real conversations with moving company owners, operators, entrepreneurs, technology leaders, and industry innovators about what it actually takes to build a stronger moving business. Stay Movified. #Movified #SmartMoving #BillBowles #MarkHirschi #StevenReed #MovingIndustry #MovingCompany #MovingBusiness #MovingTechnology #ArtificialIntelligence #AI #BusinessGrowth #Operations #Leadership #PodcastLife #Motivation #podcast #podcastersofinstagram #podcastersoffacebook #podcasting #podcastlife #podcasts #movers #moverslife #podcastshow #vancouver #canada #usa
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