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Your support team has more tickets, more channels, and more automation than ever. Yet agents are still switching between tabs, searching for answers, escalating routine cases, and waiting for IT to change even the smallest part of the process. That’s not just a capacity problem. It’s a fragmentation problem. As Service Cloud environments grow, support operations often become harder to manage: workflows break under pressure, knowledge stays disconnected from the moment it is needed, and every new channel adds another place where context can get lost. In this session, Andersen experts will show how Agentforce helps turn fragmented Salesforce support into one connected system, handling routine requests, taking action inside existing workflows, and bringing in a human when the situation requires it. What you’ll take away: - Why adding more people does not fix fragmented support operations - Where Service Cloud teams start feeling the pressure as ticket volumes, channels, and complexity grow - How Agentforce works for Service, from architecture and actions to knowledge and human handoff - What Agentforce can automate, and where human support still matters - How to introduce Agentforce without rebuilding your entire Salesforce environment 💬 Drop your questions in the chat, and we’ll cover them during the live Q&A. 📅 August 27, 2026 🌍 17:00 CET I 16:00 BST I 19:00 GMT+4 I 10:00 CDT Our experts: Nick Zenko (Moderator): https://www.linkedin.com/in/nick-zenko-5584bb53/ Anastasiya Saukova (Speaker): https://www.linkedin.com/in/anastasia-saukova/ Dzmitry Kazei (Speaker): https://www.linkedin.com/in/dmitry-kozey/ 👋 New to Andersen? Join Andersen Global: https://www.linkedin.com/company/andersen-softwaredev/?viewAsMember=true Join Andersen Europe: https://www.linkedin.com/company/andersen-europe/?viewAsMember=true Join Andersen UK: https://www.linkedin.com/company/andersen-lab-uk/ Join Andersen MENA: https://www.linkedin.com/company/andersen-mena/?viewAsMember=true Join Andersen USA: https://www.linkedin.com/company/andersen-lab-usa/?viewAsMember=true

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