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In this interview from the AWS Financial Services Symposium, Bill Zajac, senior director of digital experience management at Dynatrace, joins theCUBE's Rebecca Knight to discuss how financial institutions can move beyond reactive operations to AI-powered observability that resolves issues before customers ever feel them. Zajac frames the current moment as another transformation wave — echoing the cloud adoption of a decade ago, but with higher stakes in regulated industries where customer trust is non-negotiable. He explains that AI-powered observability means trusting a purpose-built system to detect anomalies and trigger automated remediation at machine speed, replacing the traditional war-room escalation model with one where production issues are resolved before end users experience any disruption. The conversation also explores how Dynatrace's native AWS integration — including its role as a launch partner for the AWS DevOps agent unveiled at re:Invent — gives financial services teams real-time, agentic visibility across cloud environments during active migrations. Zajac details the company's customer onboarding philosophy, which begins by asking teams a deceptively simple question: why does this system exist? By connecting infrastructure health to executive-level strategy, organizations shift their performance measures from SLO and SLA compliance to business KPIs — failed wire transfers, redirected mobile deposits and bottom-line impact. From aligning IT operations to enterprise strategy to quantifying AI's direct contribution to revenue growth and customer trust, Zajac provides a roadmap for how financial services firms can turn observability investment into measurable, continuous business outcomes. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Intro 00:06 - Navigating the Future: Embracing AI and Transformation with Dynatrace 03:23 - Seamless Transformation and Innovation in the Cloud Era #theCUBE #AWSFinServ #theCUBEresearch #Dynatrace #AIObservability #FinancialServices

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