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Explore Pylon: Reimagining B2B Customer Support with 1,321 views, 19 likes, and 0 comments. Experience the impact of this video content that has captured audience attention.

Customer support platforms lacked adequate solutions for B2B companies - until Pylon entered the scene. We sat down with Pylon cofounders Marty Kausas, Advith Chelikani, and Robert Eng to discuss why they went into B2B, how they plan to beat huge competitors, and why they still live together in a windowless apartment and work 996 hours despite having raised tens of millions. Timestamps: 00:00 Intro 00:58 The Early Days and Scrappy Startup Life 03:54 The “No Booze, No Sleep” Debate and Finding Balance 05:38 Culture, Peer Pressure, and the 996 Myth 07:10 Building Two Cultures: GTM vs. Product 08:04 Hiring, Motivation, and Making Work Fun 10:07 Transparency, Team Rituals, and In-Person Culture 11:38 The “Happy Grinders” Value and Debate Culture 12:24 Building in Public: How LinkedIn Became a Growth Engine 15:00 From EdTech to Pylon: Finding the Right Idea 20:30 The Pivot to B2B Support and Idea Validation 28:00 Why Pylon Exists: Slack, AI, and the New Way to Support Customers 34:10 How AI Shapes the Product and Roadmap 37:08 The Vision: Building the OS for Customer Teams 43:14 Decision-Making, Debate, and Trust Stay Updated: If you enjoyed this episode, be sure to like, subscribe, and share with your friends! Resources: Follow Pylon on X: https://x.com/usepylon Follow Marty on X: https://x.com/marty_kausas Follow Advith on X: https://x.com/advith_c Follow Robert on X: https://x.com/rengrenghello Follow Jennifer on X: https://x.com/JenniferHli Follow a16z on X: https://x.com/a16z Subscribe to a16z on Substack: https://a16z.substack.com/ Follow a16z on LinkedIn: https://www.linkedin.com/company/a16z Listen to the a16z Podcast on Spotify: https://open.spotify.com/show/5bC65RDvs3oxnLyqqvkUYX Listen to the a16z Podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/a16z-podcast/id842818711 Follow our host: https://x.com/eriktorenberg Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.

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