Based on this YouTube video's total view count of 7.06K views and industry-standard rates, the estimated total earning is $5 - $14 through ad revenue. Historical data is not yet available to calculate daily, weekly, or monthly averages.

Explore Dana Kantor, Inspira Financial & Shashank Verma, EXL | Google Cloud Next 2026 with 7,062 views, 181 likes, and 1 comments. Experience the impact of this video content that has captured audience attention.

In this interview from Google Cloud Next, Dana Kantor, vendor of tech optimization at Inspira Financial, joins Shashank Verma, senior vice president and customer service transformation lead at EXL, to talk with theCUBE's Alison Kosik and Rebecca Knight about how a 13-year partnership is driving AI-powered customer experience transformation across health benefits and retirement services. Kantor explains that Inspira occupies a distinct position in financial services, managing health spending accounts alongside retirement products — decisions that are deeply personal for account holders. Verma describes how EXL has evolved from a BPO contact center partner into an embedded extension of Inspira's team, using historical interaction data to uncover not just the surface reason a customer calls, but the underlying need driving that call. The conversation also explores how the two organizations are applying AI to pursue first-call resolution and eliminate friction across the customer journey — without simply automating broken processes. Verma details a hybrid model where AI handles low- and medium-complexity interactions around the clock while real-time nudges equip human agents with next-best-action guidance for complex cases. Kantor and Verma describe a deliberate shift in success metrics away from average handle time and toward resolution quality, customer sentiment and NPS. Progress is delivered through agile eight-to-12-week sprints that surface incremental wins and enable rapid course corrections. From using AI to personalize agent coaching to establishing customer-centric growth as the foundation for business expansion, the discussion illustrates how a long-standing partnership can accelerate transformation at a pace no longer measured in years. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Intro 00:06 - Innovations and Alliances at Google Cloud Next '26 03:13 - AI-Driven Excellence in Customer Experience 05:55 - Integrating Customer Insights: Agile Adaptation and Human-Tech Harmony 09:25 - AI-Driven Transformation Success 11:33 - Strategic Future and Personalized Training: Pathways to Success #theCUBE #GoogleCloudNext #theCUBEresearch #EXL #InspiraFinancial #AI

With SocialCounts.org’s view counter, track your YouTube video’s live view count and YouTube likes count in real time with fast, reliable updates.

Watch every YouTube video live view count rise with our real-time YouTube views tracker—built for accuracy and minimal delay.

Follow YouTube real time views as they happen, using our dedicated view counter for YouTube videos.

Get up-to-date live view count on YouTube and see real-time growth with SocialCounts.org’s smart tracking tools.