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Explore The Jamaican CEO With 3,000 Employees Has One Rule: 1% of Something Beats 100% of Nothing with 5,948 views, 76 likes, and 12 comments. Experience the impact of this video content that has captured audience attention.

This video presents an interview with Don Gittens, CEO of Manpower and Maintenance Services Limited, a Kingston, Jamaica-based janitorial services and workforce training company operating across the Caribbean region. Gittens outlines five leadership and business principles that have guided his management of approximately 3,000 employees, covering collaborative ownership, people-first leadership, succession planning, continuous workforce training, and the deliberate shaping of company culture. The interview draws on specific operational examples — including the company's work at a Jamaican export expo — to illustrate how these principles translate from theory to day-to-day business decisions. The content is drawn from a direct interview with Gittens in his capacity as CEO. How This Video Will Help You After watching, you will be able to: 👉 Apply a collaborative ownership framework — specifically, evaluate partnership opportunities using the "1% of something versus 100% of nothing" principle to break through the instinct to retain sole control of a business opportunity 👉 Design a workforce management structure that treats employee well-being as the primary driver of productivity rather than micromanagement or surveillance 👉 Identify the relationship between company culture and organizational personality — and explain why culture change must be implemented in deliberate stages rather than imposed all at once 👉 Build a customer service standard that commits to delivering beyond contractual obligation — and train teams to maintain that standard even on non-revenue work 👉 Implement a succession planning mindset that ensures your organization can function effectively in your absence In This Video, You Will Discover: 👉 Don Gittens's background as CEO of Manpower and Maintenance Services Limited — a janitorial and workforce training company managing approximately 3,000 employees across the Caribbean 👉 Principle 1: Collaborative ownership — why Gittens takes 1% of something over 100% of nothing, and the specific partnership scenario he uses to illustrate it 👉 Principle 2: People-first leadership — how knowing your staff personally, down to their children's school names, drives productivity at scale 👉 Principle 3: Succession planning — why every leader must build a structure that outlasts their presence in the room 👉 Principle 4: Continuous training — why Gittens believes companies must always seek to improve beyond their current performance ceiling, regardless of how well they are already doing 👉 Principle 5: Company culture as personality — how to diagnose the existing culture of a business and pivot it deliberately, in stages, over years if necessary 👉 The expo case study: how the Manpower team voluntarily stayed overnight at a Jamaican export expo — at no charge to the client — to ensure the venue was ready for a 9 AM opening. Chapters 0:00 — Introduction: Who Is Don Gittens? 1:15 — Principle 1: 1% of Something vs 100% of Nothing 3:30 — Principle 2: People-First Leadership at Scale 6:00 — Principle 3: Succession Planning 8:30 — Principle 4: Training, Training, Training 10:45 — Principle 5: Company Culture as Personality 12:30 — The Expo Case Study: What 120% Commitment Looks Like Sources and Further Reading 👉 Manpower and Maintenance Services Limited — Kingston, Jamaica 👉 Statistical Institute of Jamaica — Labour Force Survey (statinja.gov.jm) 👉 Caribbean Development Bank — Private Sector Development Reports (caribank.org) 👉 Inter-American Development Bank — Caribbean Workforce and Productivity Studies (iadb.org) Subscribe to Impacting Jamaica Business. #JamaicanEntrepreneur #CaribbeanBusiness #LeadershipPrinciples #BusinessTips #CompanyCulture #WorkforceManagement #HowToStartABusiness #TeamBuilding #Entrepreneurship #BusinessLeadership #JamaicaBusiness #HumanResourceManagement #CEOInterview #ImpactingJamaicaBusiness #BusinessSuccess Get vidIQ to grow your channel faster! 🚀 https://vidiq.com/ImpactingJamaica

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