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TECHNICAL SUPPORT Interview Questions & Answers by Richard McMunn of: https://passmyinterview.com/technical-support-interview/ #technicalsupportinterview #technicalsupportspecialist #interviews HERE'S WHAT'S COVERED WITHIN THIS TECHNICAL SUPPORT WORKER/SPECIALIST INTERVIEW TRAINING TUTORIAL: - A list of Technical Support interview questions I strongly recommend you prepare for. (Suitable for all Technical Support job roles.) - Example ANSWERS to difficult Technical Support interview questions. - TIPS on how to STANDOUT during your Technical Support interview. - Further resources (including these slides) to help you SUCCEED at your Technical Support job interview! 24 TECHNICAL SUPPORT INTERVIEW QUESTIONS AND ANSWERS Q1. Tell me about yourself. Q2. What do you expect to be doing in this technical support role on a daily basis? Q3. Why do you want to work for us? Q4. Why do you want to work in technical support? Q5. How would you calm down an irate caller or customer? Q6. How would you deal with a customer that calls up for assistance on a product that you have no knowledge on? The person who has knowledge relating to the product is not available and the customer needs an answer urgently. Q7. Tell me about a time when you had to persuade someone to see your point of view. Q8. How would you define good customer service? Q9. Tell me about a time when you provided brilliant support or service to a customer. Q10. Tell me about a time when you had to manage a quality service? Q11. Tell me about a time when your style of communication resulted in a positive outcome? Q12. Tell me about a time when you had to deliver something at pace? Q13. Tell me a time when you managed multiple tasks all at once? Q14. Tell me a time when you went above and beyond for a customer or a client? Q15. What are your strengths? Q16. What’s your biggest weakness? Q17. How would you explain technical information to someone who had little knowledge about the subject? Q18. How do you manage a large workload whilst under pressure? Q19. Tell me a time when you made a mistake at work? Q20. Tell me about a time when you had to adapt your approach to a task to get it completed? Q21. Why should we hire you in this technical support position? Q22. Why did you leave your last job? Q23. Where do you see yourself in 5 years? Q24. That’s the end of your technical support interview. Do you have questions for the panel? CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM: https://www.linkedin.com/in/richard-mcmunn-coach/ DOWNLOAD ALL 24 GREAT ANSWERS TO TECHNICAL SUPPORT INTERVIEW QUESTIONS: https://passmyinterview.com/technical-support-interview/

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