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How do you keep your weekends while deploying software at cloud scale? And more importantly, how do you manage and govern autonomous AI agents when their behavior is probabilistic and unpredictable? In this episode, Dez Blanchfield sits down with Tom Totenberg, Head of Release Automation and Observability at LaunchDarkly. Tom shares the fascinating story behind his surname, explains how LaunchDarkly serves over 50 trillion configurations a day as "customer zero," and dives deep into their massive new product launch: AgentControl. Whether you are managing traditional continuous delivery pipelines or standing up cutting-edge agentic workflows, this deep dive reveals how to blend runtime control with real-time observability to achieve true system safety. Key Takeaways From the Interview Giving Evenings & Weekends Back: How moving the control plane to runtime eliminates code freezes and midnight deploys, even in highly regulated industries like health insurance. Code Control vs. Agent Control: Why traditional deterministic testing workflows fail when applied to probabilistic AI models, and how to use LLM "judges" for continuous online and offline evaluations. Sub-Second Mitigation: How LaunchDarkly propagates configuration changes globally in under 200 milliseconds to route traffic, alter agent behavior, or trigger fallbacks within a single conversational turn. The Modern Enterprise Tech Stack: A look into LaunchDarkly's ecosystem integrations, from GitHub Actions pre-deploy automation to OpenTelemetry (OTel) and observability partners like DataDog, New Relic, and Grafana. Fjord-Proof Infrastructure: Real-world edge cases of runtime control operating in low-connectivity environments like cruise ships out in the Norwegian fjords. Proud Sponsor of BeerOps 2026 LaunchDarkly is a proud Bronze Sponsor for both the upcoming Sydney and Melbourne BeerOps 2026 events! BeerOps is the largest tech networking event group in Australia. Meet the LaunchDarkly team on the expo floor to chat about release automation, runtime control, and how to secure your agentic workflows. Register for BeerOps: Attendance is 100% free (including food and beverages), but tickets go fast. Grab yours on viddnion.com or via the official BeerOps portal linked below. To learn More about LaunchDarkly visit: - https://launchdarkly.com Follow Tom Totenberg, Head of Release Automation at LaunchDarkly on LinkedIn here: - https://www.linkedin.com/in/thomas-totenberg/ To learn more about the 2026 season of BeerOps & ExecOps events and to register visit: - https://execsandtechs.com/ Chapters / Timestamps 00:00 - Introduction & The Totino Pizza Roll Story 02:15 - What is Runtime Control? Defining LaunchDarkly's Platform 05:30 - Bridging Code Shipping & System Health (The HR Benefits of Devops) 09:45 - Being "Customer Zero": How LaunchDarkly Tests Itself 13:10 - Moving Beyond Feature Flags: Code Control vs. Agent Control 18:00 - Taming Probabilistic AI with Automated Rollbacks and LLM Judges 22:40 - Edge Computing: Running Deployments on Cruise Ships & 5G Towers 26:15 - Enterprise Integrations & OpenTelemetry (OTel) Alignment 28:50 - BeerOps Sydney & Melbourne Sponsorship & Final Wrap-up #LaunchDarkly #DevOps #AIAgents #AgentControl #FeatureManagement #SoftwareEngineering #BeerOps2026 #Observability #OpenTelemetry #RuntimeControl

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