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Why Great Employees Leave: Culture Matters More Than You Think | Marcy Fortnow Analytics Table

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Why Great Employees Leave: Culture Matters More Than You Think | Marcy Fortnow Why do high-performing employees leave companies they once loved? When organizations struggle with employee retention, leaders often assume the issue is salary or workload—overlooking the critical role of everyday workplace culture and human connection. In this episode of The Ascend Podcast, Marcy Fortnow, Founder & CEO of Engaging Play, reveals why culture directly impacts your bottom line and how intentional connection keeps top talent engaged. In this conversation, you will learn: • The primary driver of employee turnover and why workplace culture outweighs the work itself • How to build authentic team connection in remote and hybrid teams using 5-minute check-ins • Why organizations mistake culture and trust breakdowns for communication training problems • The vital differences between corporate training, experiential facilitation, and team coaching • How to leverage ChatGPT as a thinking partner and sales coach while protecting the human touch 00:00 - Introduction & Why Culture Drives Retention 00:54 - Meet Marcy Fortnow & The Ascend Podcast Intro 02:09 - From Corporate Software to Engaging Play 03:13 - The Low-Rise Cubicle Story & "Prairie Dogging" 05:13 - The Isolation of Remote Work & Why Employees Leave 06:27 - Intentionally Designing Workplace Culture 07:36 - Rebuilding an In-Person Business on Zoom During COVID 09:19 - The Power of 5-Minute Human Check-Ins 11:15 - Accidental Culture vs. Intentional Connection 12:55 - Fostering Collaboration in Virtual & Hybrid Teams 13:47 - Diagnosing the Root Problem Before Prescribing Training 15:01 - Case Study: When Communication Training Isn't the Real Issue 18:42 - Training vs. Facilitation vs. Coaching 20:55 - Experiential Facilitation & LEGO Serious Play 21:35 - Using ChatGPT as a Thinking Partner & Proposal Refiner 23:33 - AI as a Discovery Call & Active Listening Coach 25:35 - What Must Stay Human: Reading the Room and Emotional Energy 27:16 - Business Challenges: Technology, Growth, and Feast or Famine 29:44 - The Vision for Engaging Play & Team Collaboration 31:48 - Connecting with Marcy Fortnow & Closing Thoughts CONNECT WITH THE GUEST: • Website: https://engagingplay.com/ • About & Workshops: https://engagingplay.com/about/ • Email: [email protected] • LinkedIn: Search "Marcy Fortnow" on LinkedIn (Founder & CEO, Engaging Play) CONNECT WITH THE HOST & THE ASCEND PODCAST: • Host: Geetanjali Gera (Geet), Founder & CEO of AI Ascend Partners • Website: https://www.aiascendpartners.com/ • YouTube Channel: https://www.youtube.com/@AI-AscendPartners • Email: [email protected] REFERENCED TOOLS & FRAMEWORKS: • LEGO Serious Play (Experiential facilitation methodology) • Miro & Mural (Virtual collaboration whiteboards) • ChatGPT / OpenAI (Thought partnership and discovery call coaching) #EmployeeRetention #WorkplaceCulture #TeamBuilding

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