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Leadership Lessons from the Ritz Carlton | Trust, DISC Profiles & Team Performance I'm Chad Coe with Coe Financial Group in Northbrook, Illinois — fiduciary advisors specializing in Roth conversions and RMD strategies. We help people 50+ keep more of what they've earned: Roth conversion planning, RMD strategies, Social Security timing, and tax-smart retirement income. Ready to talk about your retirement? Schedule time with me: www.calendly.com/visitchad Subscribe for weekly leadership interviews and straight-talk retirement teaching. What does it take to build a high-performing team, create a strong company culture, and become a better leader? Todd Foster joins Chad Coe on Industry Leader Insights to share powerful leadership lessons drawn from his years at the Ritz-Carlton, executive coaching, and real-world business experiences. Todd Foster is an executive coach, consultant, speaker, and author of Everybody Had Baggage. With expertise in NLP and DISC personality assessments, he explains how understanding human behavior, building trust, and establishing accountability can transform the way leaders manage people and grow their businesses. In this episode, you'll discover: • Why accountability is the foundation of a strong company culture. • How to build trust, demonstrate integrity, and learn from mistakes. • Why leaders should hire for complementary strengths rather than similar personalities. • How DISC profiles and NLP can help leaders understand communication styles and workplace behavior. • Why clear expectations, defined roles, and team buy-in are essential for executing business strategies. • What Todd learned about leadership, customer service, and human behavior while working at the Ritz-Carlton in Chicago. • Why happiness, purpose, and personal values matter when defining business success. • How Todd's experiences with influential figures shaped the lessons behind his book, Everybody Had Baggage. Chapters 00:00 – Introduction to Todd Foster 01:13 – Todd's Journey to the Ritz-Carlton 03:08 – From Hotel Service to Executive Coaching 05:29 – First Impressions, Trust, and Human Behavior 10:29 – Stories About Oprah Winfrey and Harry Caray 14:23 – Celebrity Encounters and Lessons in Integrity 19:20 – Honesty, Trust, and Accountability 20:04 – NLP, DISC Profiles, and Leadership Development 21:04 – Turning Business Strategies into Execution 22:02 – A Presidential Visit and the Importance of Teamwork 26:20 – Accountability and Building a Strong Company Culture 27:36 – Leadership Lessons from Pat Riley 31:34 – Hiring the Right People for Business Growth 34:07 – Adapting to Change and Evolving Business Strategies 35:21 – Aligning Teams During Organizational Change 37:44 – The Story Behind Everybody Had Baggage 43:11 – Customer Experience and Creating Value 45:48 – Mentorship and Lessons from John Madden 49:00 – Defining Business Success Through Happiness and Purpose 51:21 – Why You Should Never Judge a Book by Its Cover 52:54 – Where to Find Todd Foster 53:50 – Todd's Favorite Childhood Memory 56:17 – Final Thoughts from Chad Coe Connect with Todd Foster Coaching, consulting, and speaking: https://coachtoddfoster.com Book: Everybody Had Baggage — search for it on Amazon or visit https://everybodyhadbaggage.com Linkedln Profile: linkedin.com/in/coachtoddfoster Connect with Chad Coe and Coe Financial Group Visit https://www.coefinancial.com to learn more about financial planning, retirement strategies, Roth conversions, required minimum distributions (RMDs), and investment planning. You can also explore Chad's free financial planning resource, Your Financial Dreamhouse. If you enjoyed this conversation, like the video, share your biggest leadership takeaway in the comments, and subscribe to Industry Leader Insights for more conversations with business leaders and industry experts. #Leadership #ExecutiveCoaching #DISCProfile #BusinessGrowth #IndustryLeaderInsights

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