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In this interview from LogicMonitor Elevate 2026, Ryan Crosby, vice president of intelligent operations sales at AHEAD, joins theCUBE Research's Paul Nashawaty to discuss how hybrid IT complexity is forcing enterprises to rethink their operations strategy. Crosby explains how AHEAD unifies observability, enterprise service management and change orchestration to break down the silos that fragment support models, citing research showing 75% of organizations rely on 6 to 15 different observability tools. He details a media company case where 72 tools across 13 business units were consolidated into 7 platforms, creating a single center of excellence. Crosby also highlights how LogicMonitor's Edwin AI meets teams where they already work, delivering insights into Slack, Teams or an IDE rather than forcing adoption of a separate dashboard. The conversation also explores why executive sponsorship, not just technology, determines whether AI-driven operations transformations succeed. Crosby notes that without a top-down mandate or a compelling event like a costly outage, adoption stalls as teams default to familiar tools. He unpacks the governance challenge around AI token sprawl, warning that unmanaged use of multiple models can drive costs 5 to 10 times higher than expected without proper observability into consumption. Trust emerges as a central theme, with Crosby describing how AHEAD's single delivery organization — spanning observability, ServiceNow and automation disciplines — helps customers move confidently toward autonomous IT. From routing incidents to the right agent to executing changes with or without a human in the loop, Crosby outlines a practical, trust-based path for organizations ready to reduce operational toil while maintaining governance and control. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Intro 00:05 - Unifying Hybrid IT Operations and Observability 04:38 - Embedding Insights to Accelerate Operational Maturity 06:49 - Executive Leadership Aligns AI With Business Goals 09:52 - Governing AI Costs, Performance, and Trust 14:30 - Connecting Observability and Automation for Autonomy #theCUBE #LogicMonitorElevate #theCUBEresearch #AHEAD #AutonomousIT #Observability #AIOps

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