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In this interview from LogicMonitor Elevate 2026, Kyle Hill, chief technology officer of ANS Group Ltd., joins Steve Smith, chief technology officer of cloud services at SCC, to talk with theCUBE Research's Paul Nashawaty about the shift from AI experimentation to autonomous IT operations. Hill and Smith discuss how LogicMonitor's Edwin AI is translating agentic AIOps into measurable value, citing faster case handling, improved SLAs and stronger customer retention. Smith contrasts building AI in-house with buying a governed platform, noting how compliance and risk slow DIY efforts under frameworks like the EU AI Act. Hill explains why managed service providers are cannibalizing legacy revenue models to shift from reactive fixes to proactive prevention. The conversation also explores how trust is earned incrementally as MSPs introduce autonomous capabilities, with both executives describing a risk-adjusted approach that keeps humans in the loop before gradually expanding AI autonomy. Smith shares a striking example of an AI agent diagnosing a complex incident in minutes after 50 hours of human engineering time, illustrating the speed advantage AI-driven investigation brings to operations. Nashawaty references research showing 67% of organizations are now hiring generalists over specialists, reinforcing why AI-augmented teams are reshaping traditional staffing pyramids into what Hill calls "diamonds." From demonstrating internal AI adoption to earn credibility with customers to navigating compliance under frameworks like the EU AI Act, Hill and Smith outline how managed service providers are rebuilding trust at every layer of the stack as they move toward autonomous IT. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - CTO Perspectives on Observability and Autonomous Execution 02:28 - Building Versus Buying Governed AI 04:50 - Proactive Managed Services: AI Value and Compliance 08:37 - Assessing AI Impact and Organizational Readiness 11:35 - Building Trust in Autonomous MSP Operations #theCUBE #LogicMonitorElevate #theCUBEresearch #ANSGroup #SCC #AutonomousIT #AIOps

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