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Scott Bils & Doug Schmitt, Dell Technologies | Dell Technologies World 2026 Analytics Table
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In this interview from Dell Technologies World 2026 in Las Vegas, Doug Schmitt, chief information officer and president of Dell Technologies Services at Dell Technologies, joins Scott Bils, vice president and general manager of professional services at Dell Technologies, to talk with theCUBE's Dave Vellante and theCUBE + NYSE Wired's Gemma Allen about how Dell is helping enterprises move from AI experimentation into full-scale production. Schmitt highlights Dell's "customer zero" model — where the company deploys its own technology internally before delivering it to clients — as a core source of credibility and a way to accelerate customer time to value. Bils underscores that the real opportunity in agentic AI lies not in automating existing workflows but in redesigning processes from the ground up, framing it as a catalyst for business model transformation rather than advanced RPA. The conversation also explores how Dell is guiding enterprises through the economics of AI deployment, from token cost frameworks and hybrid infrastructure decisions to data governance, sovereignty and compliance. Schmitt outlines a two-year planning horizon for frontier AI models as a practical approach to staying current without overcommitting to rapidly shifting capabilities. Bils shares a compelling example from SanDisk, where Dell's AI factory approach enabled a vision AIoT deployment that drove a 95% lights-out manufacturing facility, a 45% reduction in energy costs and CO2 emissions and a 32% drop in operating costs. From addressing the growing skills gap in AI operations to expanding managed services for enterprises scaling agentic workloads, the panel makes the case that 2026 is the year of agent management — and that Dell's full-stack platform positions it as an essential partner for organizations ready to turn AI ambition into measurable outcomes. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Intro 00:07 - Exploring Innovation at Dell Technology World 2026 03:56 - Strategic Services in Evolving Markets 08:19 - Adapting to the Evolution of Tech 10:23 - Transforming Business Models: Governance and Security in AI 13:27 - Navigating Innovation: Partner Ecosystems, AI, and Managing Technical Debt 17:59 - Pathways to Success: Future Directions and Inspiring Outcomes #theCUBE #DellTechWorld #theCUBEresearch #DellTechnologies #AI #EnterpriseAI
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