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In this interview from Certinia at Dreamforce 2026, Simon Cornwell, chief information officer of Civica UK Ltd., joins theCUBE Research's Scott Hebner to discuss what public sector CIOs require from AI in regulated environments. Cornwell explains how Civica is unifying a fragmented landscape of bespoke systems and disconnected data by making Salesforce and Certinia the center of gravity for customer information, letting data flow from sales through delivery on a single source of truth. He describes how that connected foundation is essential before layering in agentic AI, since trustworthy outcomes depend entirely on trusted, well-governed data. The conversation explores why trust has become the defining word in enterprise AI, especially for organizations handling citizen data that must account for residency, sovereignty and regulatory compliance. Cornwell highlights how Certinia's approach to certainty, improving estimation accuracy at deal inception, directly improves project predictability and time to value downstream. He and Hebner discuss why architecture, not just model selection, now drives AI strategy, and why every organization will inevitably run a mix of providers and tools suited to specific tasks. Cornwell closes with a challenge to the industry: vendors must demonstrate authenticity and credibility about how their AI works, not just tout capability, because trust is becoming the true currency of innovation. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Intro 00:06 - Dreamforce 2026 Insights: Keynote Reflections with Marc Benioff 02:08 - Empowering Change: Civica's Journey with Salesforce and Certinia 04:19 - Navigating AI: Business Impact and Trust 10:11 - Certinia's Approach to Certainty 12:55 - Navigating ROI and AI in the Public Sector 17:24 - Responsible Innovation: Building Trust in AI #theCUBE #CertiniaAtDreamforce #theCUBEresearch #Certinia #Civica #PublicSectorAI #AI

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