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In this interview from the AWS Financial Services Symposium 2026, Steve Morgan, global banking industry lead at Pegasystems, joins theCUBE's Rebecca Knight to discuss how the world's largest financial institutions are accelerating enterprise transformation through AI-powered decisioning and workflow automation. Morgan highlights Pega's deep roots in banking — serving all 10 of the world's top 10 global banks — and explains how its platform helps institutions break free from legacy constraints to improve customer outcomes, revenue and operational efficiency. He details two standout engagements: a modernization effort with Unum that analyzed over 1.5 million lines of code alongside AWS and Accenture, compressing a previously seven-year implementation into just three months, and a UK mortgage lender that replaced a 14-year-old origination system in eight months to achieve a 20% to 40% uplift in digital mortgage throughput. The conversation also explores the growing importance of ecosystem partnerships in delivering transformation at scale. Morgan outlines how Pega's strategic collaboration agreement with AWS, combined with global systems integrators like HCL and TCS, creates the necessary blend of cloud infrastructure, implementation expertise and platform technology to drive measurable outcomes. He addresses the organizational dimension of agentic AI adoption, underscoring that governance, change management and human oversight remain essential as firms decide where automation should run independently and where expert judgment must intervene. From modernizing legacy insurance systems to governing AI agents in highly regulated banking environments, Morgan provides a practical roadmap for financial services firms ready to move from experimentation to full-scale execution. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Intro 00:06 - Revolutionizing Financial Services: Pega's Impact and Success Stories 02:45 - Transformative Strategies in Modern Financial Services #theCUBE #AWSFinServ #theCUBEresearch #Pega #AWS #FinancialServices

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