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Explore Shalima Bhalla: AI That Puts Customers First | Ep 1332 with 1,507 views, 2 likes, and 0 comments. Experience the impact of this video content that has captured audience attention.

In this episode of The Digital Executive (https://coruzant.com/profiles/shalima-bhalla/) Podcast, host Brian Thomas speaks with Shalima Bhalla, a global customer experience and AI executive, about how generative and agentic AI are transforming customer service. Drawing on more than 20 years of experience in technology and enterprise transformation, Shalima explains why successful AI strategies must start with customer needs rather than technology adoption or cost reduction. She explores how businesses can use AI to anticipate problems, resolve issues proactively, connect customer information across departments, and deliver more personalized service. Shalima also highlights the importance of human judgment, operational alignment, and customer trust in creating meaningful outcomes. Looking ahead, she envisions AI making personalized, high-quality service accessible to more customers while empowering employees to focus on complex decisions and human connection. If you liked what you heard today, please leave us a review - Apple (https://podcasts.apple.com/us/podcast/the-digital-executive/id1501617739) or Spotify (https://open.spotify.com/show/7xh1QyiRGwY9kZx0JB4KZA)

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