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Tiffany Mittal https://www.linkedin.com/in/tiffanymittal/ and Mary Nitschke dive into water usage in multifamily. They discuss the RUBS (Ratio Utility Billing System) program, and the challenges of utility management and billing in multifamily. Tiffany shares her experience from a small owner-operator to creating Utility Ranger, a software that empowers small multifamily owners to manage utility billing efficiently, and what led her to creating the software. In this episode: Tiffany Mittal's journey from owner-operator to software innovator The market gap for small multifamily utility management Benefits of utility billback programs for property owners and residents Strategies for communicating utility programs to residents Compliance considerations in utility billing The role of transparency and education in conservation Timestamps 00:00 Introduction and welcome to Tiffany Mittal 00:28 How Utility Ranger started and the problem it solved 01:43 The value of utility billing for property owners 02:43 Helping smaller owners get the same advantages 03:25 Why utility billing matters 05:06 The difference between submetering and RUBS 07:31 Transparency drives conservation 08:04 The hotel example and water usage 09:33 Changing resident behavior 10:38 How to communicate a billback program 11:38 Why it helps to explain the program upfront 12:31 Real example: residents reduced costs by 50% 13:16 Empathy improves resident buy-in 14:13 Resident education and conservation 15:13 The story of the neighbor leaving the shower on 16:52 The biggest mistake when rolling out billback 17:54 Risks of handling resident notice incorrectly 18:41 Why lease terms matter 19:11 Closing and goodbye This episode is brought to you by PlugOp. When it's time to build, PlugOp delivers turnkey installation and software design specifically for the unique needs of apartment communities. And after launch, their real-time dashboard analytics shows you how to scale smarter and optimize pricing over time. If you're looking to elevate your EV charging strategy, PlugOp is with you every step of the way from day zero and beyond. To Learn More: https://www.plugop.com/?utm_source=MMN&utm_medium=podcast&utm_campaign=utility-room-sponsorship 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

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