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Mental models for building products people love ft. Stewart Butterfield Analytics Table
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About Mental models for building products people love ft. Stewart Butterfield
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Stewart Butterfield is the co-founder of Slack and Flickr, two of the most influential products in internet history. After selling Slack to Salesforce in one of techâs biggest acquisitions, heâs been focused on family, philanthropy, and creative projects. In this rare podcast appearance, Stewart shares the product frameworks and leadership principles that most contributed to his success. From âutility curvesâ to âthe ownerâs delusionâ to âhyper-realistic work-like activities,â his thoughts on craft, strategy, and leadership apply to anyone building products or leading teams. *We discuss:* 1. Hyper-realistic work-like activities 2. The ownerâs delusion 3. Utility curves 4. âDonât make me thinkâ 5. âWe donât sell saddles hereâ 6. Tilting your umbrella 7. When to pivot *Brought to you by:* WorkOSâModern identity platform for B2B SaaS, free up to 1 million MAUs: https://workos.com/lenny MetronomeâMonetization infrastructure for modern software companies: https://metronome.com/ LovableâBuild apps by simply chatting with AI: https://lovable.dev/ *Transcript:* https://www.lennysnewsletter.com/p/slack-founder-stewart-butterfield *My biggest takeaways (for paid newsletter subscribers):* https://www.lennysnewsletter.com/i/178320649/my-biggest-takeaways-from-this-conversation *Where to find Stewart Butterfield:* ⢠X: https://x.com/stewart ⢠LinkedIn: https://www.linkedin.com/in/butterfield *Where to find Lenny:* ⢠Newsletter: https://www.lennysnewsletter.com ⢠X: https://twitter.com/lennysan ⢠LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ *In this episode, we cover:* (00:00) Introduction to Stewart Butterfield (04:58) Stewartâs current life and reflections (06:44) Understanding utility curves (10:13) The concept of divine discontent (15:11) The importance of taste in product design (19:03) Tilting your umbrella (28:32) Balancing friction and comprehension (45:07) The value of constant dissatisfaction (47:06) Embracing continuous improvement (50:03) The complexity of making things work (54:27) Parkinsonâs law and organizational growth (01:03:17) Hyper-realistic work-like activities (01:13:23) Advice on when to pivot (01:18:36) The importance of generosity in leadership (01:26:34) The ownerâs delusion *Referenced:* ⢠Slack: https://slack.com ⢠Flickr: https://www.flickr.com ⢠Cal Henderson on LinkedIn: https://www.linkedin.com/in/iamcal ⢠Blok: https://blok.so ⢠Brandon Velestuk on LinkedIn: https://www.linkedin.com/in/brandon-velestuk-6018721b ⢠Magic Link: https://en.wikipedia.org/wiki/Magic_Link ⢠Ticketmaster: https://www.ticketmaster.com ⢠John Collison on X: https://x.com/collision ⢠Patrick Collison on X: https://x.com/patrickc ⢠Sundar Pichai on LinkedIn: https://www.linkedin.com/in/sundarpichai ⢠Three Questions with Slackâs CEO: https://www.technologyreview.com/2014/11/21/170330/three-questions-with-slacks-ceo ⢠Six Sigma: https://www.6sigma.us ⢠What is kaizen and how does Toyota use it?: https://mag.toyota.co.uk/kaizen-toyota-production-system ⢠John Collisonâs post on X about passion projects: https://x.com/collision/status/1529452415346302976 ⢠Parkinsonâs law: https://www.economist.com/news/1955/11/19/parkinsons-law ⢠We Donât Sell Saddles Here: https://medium.com/@stewart/we-dont-sell-saddles-here-4c59524d650d ⢠Glitch: https://en.wikipedia.org/wiki/Glitch_(video_game) ⢠IRC: https://en.wikipedia.org/wiki/IRC ⢠This will make you a better decision-maker | Annie Duke (author of âThinking in Betsâ and âQuit,â former pro poker player): https://www.lennysnewsletter.com/p/making-better-decisions-annie-duke ⢠The woman behind Canva shares how she built a $42B company from nothing | Melanie Perkins: https://www.lennysnewsletter.com/p/the-making-of-canva ⢠Prisonerâs dilemma: https://en.wikipedia.org/wiki/Prisoner%27s_dilemma ⢠Stewart Little: https://en.wikipedia.org/wiki/Stuart_Little ⢠Dharma and Greg: https://en.wikipedia.org/wiki/Dharma_%26_Greg ⢠Stewartâs post on X referencing âthe ownerâs delusionâ: https://x.com/stewart/status/1223286626991796224 *Recommended books:* ⢠Principles: Life and Work: https://www.amazon.com/Principles-Life-Work-Ray-Dalio/dp/1501124021 ⢠Why Nothing Works: Who Killed Progressâand How to Bring It Back: https://www.amazon.com/Why-Nothing-Works-Killed-Progress_and/dp/154170021X ⢠Positioning: The Battle for Your Mind: https://www.amazon.com/Positioning-Battle-Your-Al-Ries/dp/0071373586 ⢠Quit: The Power of Knowing When to Walk Away: https://www.amazon.com/Quit-Power-Knowing-When-Walk/dp/0593422996 _Production and marketing by https://penname.co/._ _For inquiries about sponsoring the podcast, email [email protected]._ Lenny may be an investor in the companies discussed.
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