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Explore 103 - Change Question Answered: An Angle Stop? with 781 views, 1 likes, and 0 comments. Experience the impact of this video content that has captured audience attention.

The question: Why is it hard to get on-site teams, particularly maintenance personnel, to accept change? Paul uses an angle stop as an analogy to provide a thoughtful answer. This episode includes visual examples. In this episode, Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ explores the challenges and opportunities of implementing change in maintenance operations, emphasizing the importance of trust, intuition, and practical tools in adopting new technologies and processes. Key Topics: Resistance to change in maintenance teams The impact of technology on maintenance operations Building trust during change initiatives Practical tools and tools management in maintenance The importance of intuitive design in change processes Chapters 00:00 Introduction to the episode and its focus on change in maintenance 01:16 Conversations about change and resistance in maintenance teams 02:14 The role of technology and digital tools in maintenance 04:28 The industry shift from traditional to digital documentation 07:15 The nostalgic view of old technology versus new 10:24 Knowledge gaps in new maintenance technology 12:26 Understanding the different perspectives of corporate and on-site teams 15:22 Resident expectations and communication during maintenance 20:31 The rollout of digital customer service and its challenges 25:28 The evolution of angle stops and the importance of better tools 36:42 The 'second wrench' analogy for change resistance 38:40 Defining the current and desired states of change 41:07 The importance of intuitive design in technology and change 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

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