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Explore 2026 ZKast #94 - How AI is Transforming the Contact Center & Business Outcomes | CT Pros with 15,799 views, 1 likes, and 0 comments. Experience the impact of this video content that has captured audience attention.

Are we finally moving past AI buzzwords and into real, tangible use cases? At Enterprise Connect 2026 in Las Vegas, Zeus Kerravala sits down with Joe Rittenhouse, co-CEO of Converge Technology Pros, to discuss the major shifts happening in the enterprise communications space. In this episode of ZKast, Zeus and Joe break down: 🚀 Why the AI strategy belongs in the C-suite: How the buyer has completely shifted from telecom managers to CEOs, CFOs, and Sales Leadership. 📊 The reality of AI ROI: Why companies are choosing to "go fast and break things" internally before strictly measuring the hard numbers. 📞 The "Contact Center Light" revolution: How platforms like RingCentral (Air Pro) and Zoom are diffusing contact center capabilities out to the average knowledge worker. 🌐 The power of a single platform: Why data silos lead to fragmented insights, and why Zoom's push into Docs, Sheets, and Slides might just be a visionary data play. If you enjoyed this insider look, make sure to LIKE this video and SUBSCRIBE to the channel for more deep dives into business transformation and enterprise tech! Timestamps 00:00 - Introduction & Welcome to Las Vegas 02:15 - Who is Buying? The Shift to the C-Suite 03:10 - Is the Contact Center Being Cannibalized? (RingCentral Air Pro & Zoom Keynotes) 04:30 - The Platform Wars: Why AI Needs Consolidated Data 05:40 - Is Zoom's Pivot to Workspace Docs Genius or Crazy? 06:40 - How to Get Started with AI: Advice for Tech Leaders 08:00 - Wrap-up: From the AI Show to the Business Outcome Show #EnterpriseConnect #AI #ContactCenter #UCaaS #Zoom #RingCentral #ZKast #ZKResearch #BusinessTransformation #GenerativeAI #TechLeadership

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