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Measuring Trust: Can You Actually Build a KPI for Psychological Safety? Analytics Table
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"Can you truly turn trust and psychological safety into a measurable business metric, or does quantifying it destroy the very culture you are trying to build? Today, we explore measuring trust: can you actually build a KPI for psychological safety?—breaking down trust measurement in leadership, workplace culture KPIs, and how high-performing teams measure what truly matters." This is TBLI Radical Truth with Robert Rubinstein. Beiten's image for the problem is an iPhone 13 running operating system 1.0. The hardware is extraordinary, the apps are extraordinary, and the whole thing crashes, because the operating system underneath is roughly four hundred years old and still runs on Descartes. His formula is IQ plus EQ equals CQ, collective intelligence, and he describes it as the back end to the front end of ESG. Stefan Beiten trained in history and law in Germany, spent fifteen years in media, and co-produced Planet Earth with the BBC, a project he estimates has now reached over a billion people. He lives between Amsterdam and Berlin and now works on scaling trust circles into organisations. WHAT'S COVERED - What actually changed in public squares around the world when Planet Earth premiered, and why it was the conversation rather than the film - YPO Forum: eight alpha entrepreneurs, a Gestalt-based process, and the shift from the outer journey to the inner one - The myth of the Argonauts, and why fifty individual heroes had to become a group hero to get anywhere - A soloist, a band and a symphony orchestra: what resonance actually means in a team - The 15 to 20% of any organisation who are ready for this, why they tend to be lonely, and how he finds them - The 7% critical mass below which no transformation succeeds, whether digital, cultural or post-merger - Whether this works in a hundred-thousand-person company, and how the phasing differs - How you build a KPI for trust, and Paul Zak measuring oxytocin in the blood of trusting and untrusting teams - The people who repackage themselves as sustainability champions without changing anything underneath - Neuroplasticity, six human reward receptors, and a system he argues is deficient by design CHAPTERS 00:00 – Measuring Trust: Can You Actually Build a KPI for Psychological Safety? 05:40 – The Measurement Paradox: Why Traditional Trust Surveys Fail 13:15 – Defining Psychological Safety vs. Workplace Comfort 21:50 – Behavioral Indicators: What Real Trust Looks Like Daily 30:25 – Building Effective KPIs for Team Psychological Safety 39:10 – Leadership Blind Spots & The Fear of Speaking Up 47:30 – Integrating Trust Metrics into Organizational Performance 53:15 – The Radical Truth: Sustaining Trust as a Core Business Driver 📌 Subscribe to TBLI Radical Truth for unfiltered, deep-dive discussions with sustainable finance thought leaders challenging the conventional narratives around impact and the future of finance. https://www.youtube.com/channel/UCDBhRVM93uUnAAtqOMIz_yg?sub_confirmation=1 EXTRACTION How business takes your money, your work, your resources, your data and your future, while presenting itself as something else entirely. Robert Rubinstein's next book, from 30 years inside the system. If this conversation makes you question where your money is actually going, Extraction takes that investigation much further. Follow its progress in the free Radical Truth Discussion Network: https://tblicircle.com/share/Lnu4hDm8ayILGevs?utm_source=manual RELATED EPISODES - Richard Barrett on cultural entropy, and why culture reflects leadership consciousness. - Joshua Haynes, Masawa, on founder psychology as the risk investors refuse to price. MORE ON STEFAN BEITEN - Stefan Beiten on LinkedIn: https://www.linkedin.com/in/stefanbeiten/ TBLI GROUP - https://www.tbligroup.com - Robert Rubinstein on LinkedIn: https://www.linkedin.com/in/robertrubinstein/ #ConsciousLeadership #CollectiveIntelligence #PsychologicalSafety #Leadership #CorporateCulture #PlanetEarth #OrganisationalChange #Trust #ESG #FutureOfWork #StefanBeiten #TBLIRadicalTruth Recorded in 2023.
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