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Explore Tim Wheeler, Bell Techlogix & John Grosshans, LogicMonitor | LogicMonitor Elevate 2026 with 7,547 views, 218 likes, and 0 comments. Experience the impact of this video content that has captured audience attention.

In this interview from Elevate 2026, John Grosshans, president of field operations at LogicMonitor, joins Tim Wheeler, chief artificial intelligence officer at Bell Techlogix, to talk with theCUBE Research's Paul Nashawaty about the shift from traditional AIOps toward Autonomous IT. Grosshans highlights how unified observability is already producing measurable outcomes, citing a customer that reached 97% visibility across its enterprise after consolidating more than 10 platforms down to three to five, resulting in a 97% reduction in incidents. Wheeler explains how Bell Techlogix's journey started with generative AI assistants for service desk and infrastructure operations before progressing toward agent-based automation, reducing mean time to resolve and freeing engineers for higher-value consultative work. The conversation also explores how AI adoption follows a maturity curve, starting with data quality and event correlation before advancing to context-aware agents and workflow automation. Grosshans notes that managed service providers offer a practical on-ramp for enterprises earlier in that journey. Wheeler details how measuring AI value has shifted from raw technical metrics like token usage to business outcomes such as reduced downtime and reclaimed engineering capacity, with AI decisions increasingly becoming board-level conversations tied to governance and trust. Both guests look ahead to a more mainstream version of Autonomous IT, where engineers shift from break-fix work to supervising AI agents. From runbook-driven automation to predictive remediation before issues ever surface, Grosshans and Wheeler outline a future where service-oriented, trust-driven autonomy becomes the norm. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - LogicMonitor Elevate: MSP Pressures and Partner Perspectives 02:01 - Unified Observability Drives Operational Efficiency 04:02 - AI Transforms IT Services, Roles, and Skills 06:11 - Building an AI Adoption Roadmap 08:38 - Measuring AI Value Through Business Outcomes 10:48 - AI Governance, Automation, and Strategic MSP Advisory 14:48 - Autonomous IT and AI Agent Supervision #theCUBE #LogicMonitorElevate #theCUBEresearch #LogicMonitor #BellTechlogix #AutonomousIT #AIOps

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