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Explore 2026 ZKast #77 - Mitel CTO Luiz Domingos on Modernizing Mission-Critical Communications with Edge AI with 22,144 views, 0 likes, and 0 comments. Experience the impact of this video content that has captured audience attention.

In this episode of ZKast, Zeus Kerravala of ZK Research sits down with Luiz Domingos, CTO of Mitel. As the industry shifts from simple AI transcription to deep business integration, Luis explains how Mitel is tackling the challenges in regulated industries such as healthcare and government through a "Modernization without Disruption" approach. What you’ll learn in this interview: The Shift to Edge AI: Why low latency and data sovereignty are making Edge computing the new frontier for secure communications. Hybrid by Design: Why large enterprises are moving away from "all-cloud" strategies in favor of hybrid deployments that offer better data control. Small Language Models (SLMs): Why the future of vertical-specific accuracy lies in SLMs rather than massive, broad LLMs. People-to-Machine Communication: How IoT and physical AI are expanding the definition of "enterprise communications." Mitel’s Vision for 2027: A sneak peek at Workforce Experience (WX) at the Edge and the rise of voice as the primary AI interface. Timestamps: 00:00 - Introduction & The Energy of Enterprise Connect 2026 02:40 - Data Sovereignty: Why customers are choosing Edge & Private Cloud 04:10 - Moving beyond Summarization: Challenges in AI data utility 07:45 - Mitel Edge: Low latency and Voice as the new UI 10:10 - Vertical AI: Transforming Patient Care in Healthcare 12:30 - Small Language Models vs. Large Language Models 14:15 - Supporting the "Underserved" Frontline Worker 16:00 - The Partner Ecosystem & L-Spark Startup Accelerator 18:15 - Lightning Round: AI Hype vs. Reality and the Future of Jobs 21:00 - Closing Thoughts #EnterpriseConnect #Mitel #GenerativeAI #EdgeComputing #UnifiedCommunications #HealthcareTech #DigitalTransformation #CTOInterview #ZKast @mitel

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