Kalpesh Gohil, Zerodha | Humans Behind the Experience Shift

Published June 25, 2026

Views 5.51K | Likes 190 | Comments 0

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Forbes India

72.4K subs•3.60K videos•Dec 2011

Views

5,513

Likes

190

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0

Performance vs. channel

Outlier score

Engagement rate

Revenue estimate

Total (all-time): $4 – $11

Based on estimated $0.7–$2 CPM.

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About

"AI enhances efficiency, but humans provide the empathy. True customer support needs both." Kalpesh Gohil, Zerodha. Humans Behind the Experience Shift, a Forbes India and Exotel Partnership. For more videos, visit our website: https://ms.forbesindia.com/exotel-engagex/

Published: June 25, 2026
Made for kids: No

More features coming

We're working on new analytics and tools. Stay tuned.