2026 ZKast #90 - Will the FCC Kill Offshoring? The Rise of AI Agents and CX Executive Shuffles
Published May 11, 2026
This video has 19.5K views and 2 likes, ranking #1,544,392 globally among tracked YouTube videos by view count.
At a glance
Views
19,592
Likes
2
Comments
0
Performance vs. channel
Outlier score
Engagement rate
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About
Zeus Kerravala (ZK Research) and Juanita Coley (the "Contact Center Whisperer") are back for another episode of What’s New in CX! After a busy season of jet-setting and "AI in the Wild" dinners, they dive into the massive regulatory shifts and executive moves shaping the contact center landscape in 2026. In this episo…
- Published
- May 11, 2026
- Made for kids
- No
More features coming
We're working on new analytics and tools. Stay tuned.
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