What is Interactive Voice Response (IVR)? | Exotel
Published May 15, 2020
Views 49.8K | Likes 430 | Comments 15
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IVR, or Interactive Voice Response is a pre-recorded voice that interacts with humans to collect their input. This input is then used to generate the desired outcome. IVR is used in both inbound calls and outbound calls. There are two types of IVR: 1. Single-level IVR: This requires only one input from the caller/rec…
- Published
- May 15, 2020
- Made for kids
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More features coming
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