2026 ZKast #121- The Death of CCaaS? How Agentic AI & Data Gravity Are Changing Workforce Management
Published June 30, 2026
At a glance
Views
25,131
Likes
2
Comments
0
Performance vs. channel
All-time outlier score
Engagement rate
More features coming
We're working on new analytics and tools. Stay tuned.
About
The CX industry has changed forever. In this episode of What's New in CX, Zeus Kerravala and Juanita Coley break down the massive shifts rocking the contact center world following Customer Contact Week (CCW) 2026. We are officially moving past the hype of generative AI and entering the era of agentic AI—where AI doesn'…
- Published
- June 30, 2026
- Made for kids
- No
More features coming
We're working on new analytics and tools. Stay tuned.
How 2026 ZKast #121- The Death of CCaaS? How Agentic AI & Data Gravity Are Changing Workforce Management is doing
It has 25.1K views in total. It ranks #15,285,292 among tracked YouTube videos by views.
Key facts about 2026 ZKast #121- The Death of CCaaS? How Agentic AI & Data Gravity Are Changing Workforce Management
- Total views
- 25.1K
- Total likes
- 2
- Total comments
- 0
- Published
- June 30, 2026
- Global rank by views
- #15,285,292
Frequently asked questions
How many views does 2026 ZKast #121- The Death of CCaaS? How Agentic AI & Data Gravity Are Changing Workforce Management have?
2026 ZKast #121- The Death of CCaaS? How Agentic AI & Data Gravity Are Changing Workforce Management has 25,131 views, 2 likes, ranking #15,285,292 among tracked YouTube videos by views.
How accurate are these YouTube video analytics?
View, like, and comment counts come from YouTube's public API and refresh regularly. Growth and revenue figures are estimates built from tracked historical data, so they can differ slightly from what the creator sees privately in YouTube Studio.
What is the outlier score?
How this video's views compare to the channel's usual Shorts or long-form video. A 2x score means double the usual views for that channel, 0.5x means half.
What is engagement rate and how is it calculated?
Likes and comments per view, compared to this channel's typical engagement rate — shown as above or below what's usual for the channel.
How is the revenue estimate calculated?
It's a rough public estimate based on a $0.7–$2.0 CPM (revenue per 1,000 views) applied to view count — not actual creator earnings, which depend on ad rates, audience geography, and monetization settings YouTube doesn't expose publicly.
Is this YouTube video analytics checker free?
Yes. You get 10 free channel and video analytics lookups per 24 hours without an account — logging in, which is also free, removes that limit entirely.