2026 ZKast #121- The Death of CCaaS? How Agentic AI & Data Gravity Are Changing Workforce Management
Published June 30, 2026
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The CX industry has changed forever. In this episode of What's New in CX, Zeus Kerravala and Juanita Coley break down the massive shifts rocking the contact center world following Customer Contact Week (CCW) 2026. We are officially moving past the hype of generative AI and entering the era of agentic AI—where AI doesn'…
- Published
- June 30, 2026
- Made for kids
- No
More features coming
We're working on new analytics and tools. Stay tuned.