One negative interaction can undo everything #business #relationships #brand
Published May 15, 2026
Views 17.3K | Likes 490 | Comments 10
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17,311
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490
Comments
10
Performance vs. channel
Outlier score
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80% of business leaders believe they deliver superior customer service. When their customers were asked the same question, only 8% agreed. That gap is the subject of Michael Barnett's Customer Relationship Imprinting — and his conversation with Holly J. Moore on Made for Moore is one of the most practical breakdowns of…
- Published
- May 15, 2026
- Made for kids
- No
More features coming
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