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Explore Why Great Customer Experience Is Still About People | Champions of CX | EngageX 2026 with 15,513 views, 197 likes, and 0 comments. Experience the impact of this video content that has captured audience attention.

What does a great customer experience look like in an AI-driven world? CNBC-TV18 & Forbes India in partnership with Exotel present EngageX 2026, Sonia Nair, National Head – Customer Service, Blue Dart, shares insights from her journey of building customer trust, adapting to changing customer expectations, and navigating the shift toward AI-powered engagement. The conversation explores the evolving role of customer service, the importance of human connection in a digital-first world, and how technology can help teams deliver faster, smarter, and more meaningful experiences. Watch the full discussion to discover how leading organisations are combining AI and human expertise to create customer experiences that customers remember. For more details, visit our website: https://ms.forbesindia.com/exotel-engagex/ #ExotelEngageX #CustomerExperience #CX #ArtificialIntelligence #CustomerTrust #BlueDart

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