13:30Long-form

Why Great Customer Experience Is Still About People | Champions of CX | EngageX 2026

IndiaPublished June 3, 2026

Views 15.5K  |  Likes 200  |  Comments 0
Views#1,574,762Global
Views#210,111India

Channel

Forbes IndiaForbes India
72.4K subs3.60K videosDec 2011

At a glance

Views

15,513

Likes

200

Comments

0

Performance vs. channel

Outlier score

Engagement rate

Revenue estimate

Details →

Total (all-time): $11 – $31

Based on estimated $0.7–$2 CPM.

About

What does a great customer experience look like in an AI-driven world? CNBC-TV18 & Forbes India in partnership with Exotel present EngageX 2026, Sonia Nair, National Head – Customer Service, Blue Dart, shares insights from her journey of building customer trust, adapting to changing customer expectations, and navigati…

Published
June 3, 2026
Made for kids
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